Terms of Use

1. What is Wayra Flowers?

Wayra Flowers is an online store offering floral arrangements and related products for delivery within the United States.

2. Can I use the website for any purpose?

You may use the website only for legal and personal purposes. 
You agree NOT to:

• Misuse the website
• Interfere with its security
• Attempt to access restricted areas without authorization
• Use our content for commercial purposes without prior permission

3. How do orders work?

When you place an order:

• You agree to provide accurate and complete information
• You confirm that you are authorized to use the payment method
• You understand that we may cancel your order if the information is incomplete or appears fraudulent
• You will receive a confirmation email once the payment is successfully processed.

4. How are payments processed?

Payments are securely handled by third-party providers such as Stripe or PayPal.

Wayra Flowers does not store or view your credit or debit card information.
All payment data is processed through encrypted and certified systems.
For more details, see our Privacy Policy.

5. What is your refund or cancellation policy?

Because flowers are perishable products:

• Orders cannot be refunded once they have been prepared or shipped.
• Cancellations must be requested immediately after placing the order.
• If a product arrives damaged, please contact us within 24 hours with photos. We will review your case for a replacement or partial refund.
• Wayra Flowers is not responsible for any damage caused by improper handling by the customer after delivery, including: lack of water, exposure to heat, physical damage or mishandling, improper storage, incorrect use of the products.

6. How do deliveries work?

We deliver to selected locations within the United States.

Delivery times may vary due to:

• Carrier delays
• Weather conditions
• High-demand seasons (Valentine’s Day, Mother’s Day, etc.)

We are not responsible for delays caused by the shipping carrier, but we will always assist you in resolving any issues.

7. Who owns the content on the website?

All content on the website — including text, images, designs, branding, and visual material – is owned by Wayra Flowers.

You may not:

• Copy
• Reproduce
• Sell
• Redistribute
• Use our content for commercial purposes

…without prior written permission.

8. Will the website always be available?

We work to keep the website running smoothly, but we cannot guarantee that:

• The site will always be available
• It will be completely error-free
• It will never experience interruptions

We may also perform maintenance or updates that temporarily affect availability.